REFUND AND EXCHANGE POLICY
Please note: with wallpaper purchases, we cannot accept refunds or exchanges, unless the item is faulty. Please read our section on 'Buying Wallpaper' for more information
RefundsIn the unlikely event of receiving a damaged or faulty item please email us at: email@example.com within seven days of receipt to notify us of the problem, together with a photograph of the item in question. We will notify you within 5 working days recommending the next step of action. If we request you return the item to us, it should be returned using a trackable insured shipping service to the address given below. It should be securely packaged and you should also include a note of your name, dispatch address, email address and order number.
I'm afraid we cannot refund the return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We reserve the right to judge whether an item is faulty rather than miss-treated. If you are approved, then your refund will be processed via original method of payment.
Late or missing refundsPlease allow 14 days for a refund to appear after your confirmation email. If you haven’t received a refund yet, first check your bank account or your credit card company again as sometimes there is a processing delay when refunds are posted.
We only replace items if they are defective or damaged on arrival.If you need to exchange an item for the same product, please send us an email request to firstname.lastname@example.org and send your item to the address below by a trackable insured shipping method. We will notify you when your item is dispatched. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To return your product, you should mail your product to:Anatomy Boutique Studio 5, 155 Commercial Street, London, E1 6BJ, UK
Please always use trackable shipping service when returning an item. We cannot guarantee that we will receive your returned item, it is your responsibility to track the package and have proof of postage.